Providing a great customer experience requires technology solutions that empower people to be more efficient. In today’s increasingly digital-first world, that means offering self-service options.
A consumer survey by Nuance Enterprise shows that 67% of respondents prefer self-service over speaking to a company representative. And in a study of more than 8,000 customer journeys, Gartner research finds that 70% of customers are using self-service channels.
Now it’s easy for companies using SAP Business ByDesign Enterprise Resource Planning (ERP) software to offer such options. The new Customer Portal ByDintec Add-On empowers any company with ByDesign to provide clients with self-service access to their account information. This includes customer invoices, sales orders, order status updates and any other data created during the order-to-cash process.
SAP doesn’t include built-in customer portal functionality for ByDesign. With the Customer Portal ByDintec Add-On, companies using ByDesign get a cost-effective solution designed for small and midsize businesses.
This unique add-on was developed after years of work creating and supporting DINTEC’s E-Commerce Cloud ByDintec solution, an e-commerce platform that integrates with ByDesign. The new customer portal leverages that technology to make it easy for customers to log in remotely from anywhere in the world and access the data or services they need.
The deep interconnection with ByDesign allows for any information regarding a customer’s account to be presented in the portal. As a result, customers can download invoices in PDF format, pay invoices directly in the portal and see real-time details on any order at any stage of processing.
The add-on builds on the core values of the ByDesign cloud ERP solution –
Efficiency, Adaptability and Transparency.
Leveraging the customer portal helps companies using ByDesign:
The new Customer Portal ByDintec Add-On is ready to be implemented now by any company using ByDesign. Want to learn more about the add-on or see a demo? Let’s connect by scheduling a call.